Residents

Pay rent, submit maintenance requests, and view your account from anywhere.

Your Online Portal

Your account at your fingertips. Anytime, anywhere.

  • Pay Rent

    Securely pay rent online from anywhere. Set up automatic payments so you always pay on time.

  • Submit Maintenance Requests

    Quickly submit maintenance requests that go directly to our maintenance queue.

  • Seamless Communication

    Send communications to us at anytime.

  • Renters Insurance

    Easily submit proof of insurance coverage or purchase a policy, right from your portal.

A cell phone with a dashboard on the screen.

your portal, your way

Get access to your portal anytime, anywhere. Pay rent, submit maintenance requests, and view your current account settings 


...all from the palm of your hand. 

download the online portal app

FAQ For New Residents of Marcella at Gateway




New Resident Information

  • What utilities do I need to set up and pay separately?

    Residents pay water, trash removal, electric, & TV/Internet. Residents receive an invoice for water based on usage and is payable with your monthly rent. Residents will set up an electricity account with Dominion Energy and pay this utility directly to Dominion Energy. There is a $5/mo utility billing fee. Valet Trash Service is $25/mo which is listed on the utility invoice and payable with your monthly rent. There is a $25/mo amenity fee also payable with your monthly rent. 

  • How can I pay my rent?

    We offer online rental payment through the Resident Portal via Flex Rent, eCheck, Debit or Credit Card, or Electronic Cash Payments. You may set up reoccuring payments through your Resident Portal. 


    You may also pay with a personal check or cashier’s check. If you prefer to utilize Electronic Cash Payments, you’ll receive a PaySlip barcode which you’ll bring to a participating store, and pay via cash for a small fee.


    You have the option to create a custom payment schedule right from your Resident Portal with Flex, the Flexible Way to Pay. Click here to learn more about Flex.

  • How do I request maintenance service?

    You can submit a service request on the online Resident Portal. If it is after hours, we will respond the next day.


    For emergencies, please text or call 804-429-1946 for our on-call Maintenance Technician. Most of the time, a technician will be out within the hour.

  • What is the Resident Portal?

    The Resident Portal is where you can pay rent, message the Leasing Office, request maintenance service, see community announcements, and post to your neighbors. You will receive an email to create your account. If you already have an account, you can access the Resident Portal HERE. 

  • Where can I park? How about my guests?

    We offer off street parking that is first come first served. As a courtesy, please ask your guests to save the closer spots for our community residents.



  • I have an electric vehicle, do you have a charging station?

    Yes! We currently have one Electric Vehicle Charger with 2 parking spots available for resident use, but we may add more in the future.

  • Can I add a pet after I move in?

    Absolutely! Contact the office with your pet’s information and vet records and we can help you add them to your lease.

  • How can I reserve the resident lounge/clubhouse for a private event?

    Notify the Leasing Office with the date and time you would like to reserve. There is a $150 rental fee. You may reserve the clubhouse for up to 4 hours, which includes time for set up and clean up.

  • How does trash removal work?

    You will have a trash receptacle provided for your apartment. You will set the receptacle with a closed bag of trash in the hall right outside your door on Sun-Thurs by 6PM and move it back inside your apartment by 9AM. There is a dumpster outside for large items & boxes. Please flatten any boxes you throw away.

  • Can you help me find shopping, dining, & FUN?

    You can have ALL the fun in Richmond! There is so much to see, do, and eat and it’s all on one website HERE.

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